![]() ![]() Setting up a call center takes a few clicks in Aircall’s online interface, and admin is similarly straightforward. ![]() In fact, Nextiva has just been awarded multiple Stevie awards - for the fifth consecutive year. The company’s customer service is outstanding, available 24/7 via email, live chat, and phone. ![]() With an uptime of 99.999% (‘five-nines’), safeguarded by a large number of distributed data centers, the provider is one you can count on. The tool is an invaluable aid to many of Nextiva’s clients, especially in navigating the corona crisis with suddenly remote teams.įinally, Nextiva also scores big on reliability and customer service. Cospace, Nextiva’s new team collaboration tool, is based on the company’s own years of experience with a distributed workforce. The company’s NextOS platform lets you optimize productivity and enhance customer experience through advanced analytics, including predictive analysis, and machine learning features. The offer is replete with headache-saving features like find-me-follow-me, integrations with many business applications, voicemail-to-email, and voicemail-to-text capabilities, and enhanced IVR based on conversational AI.īut Nextiva’s offer also encompasses a rich set of additional tools. The company provides cutting-edge cloud communications services, available on mobile and desktop apps, as well as VoIP phones, or - via adapter - regular desk phones. News, Nextiva is one of the top business phone systems available. Recently named the best business phone service by U.S. Here is an overview of the offers by the top five VoIP-powered business phone services on the market in 2020. With the VoIP market predicted to double to $150 billion globally by 2024, providers are further bolstering their offers with additional communication channels, integrations with other platforms, CRM features, and AI analytics capabilities. Powered by Voice-over-Internet-Protocol (VoIP) technology, business telephony suites now include a multitude of options, from video conferencing to voicemail-to-email features. In 2020, business phone services go far beyond having an office PBX installed. ![]()
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